Ford automobile owners depend on their vehicles for many things. They want a safe and reliable product, but sometimes things go wrong and a simple repair turns into a customer service nightmare. Contacting Ford Motor Company to lodge a complaint and rectify a problem is a straightforward procedure. There are essentially three ways to complain to Ford: in person, by phone or by writing a letter or an e-mail.
Visit the dealership where you purchased your automobile. Speak to a sales person or service department representative. Normally, this will be enough to correct the problem. If you still have not received satisfaction, address the problem with either the sales manager or the manager of the service department.
Call the Ford Customer Relationship Center. Occasionally, the dealership fails to satisfy the customer. If this is the case, it becomes necessary to contact Ford Motors directly. You may contact Ford by phone at 800-392-3673.
Write to Ford Motors. You can send a letter in writing c/o Customer Relationship Center, P.O. Box 6248, Dearborn, MI 48126. If you wish to send an e-mail, go to www.ford.com and click on "Contact Us" at the bottom of the home page. Click "Ford," and you will be directed to a secure e-mail page. Choose your e-mail topic in the drop-down menu at the top of the form. Write your message and fill-in your vehicle and contact information. When you are certain that the form is complete, hit the "Submit" button and send your message.
- When dealing with customer service representatives, remain calm and unemotional. Explain your problem as clearly and concisely as possible.