Phones need to be upgraded as our lifestyle changes. MetroPCS customers can change their phone to a newer model, switch to a temporary phone while waiting for repairs or replacement, or can simply swap their phone with a friend who is also on the MetroPCS network. It is simple and quick to switch any MetroPCS phone with another MetroPCS phone. All that is needed is to have the phone(s) on hand.
Locate the ESN/MEID number underneath the battery on the new MetroPCS phone. This will be an 11- or 18-digit number with no letters. Write down the number and double-check it for accuracy. Do not use the number on the box as occasionally the number on the box could differ from the number on the phone.
Perform any backup activities that need to be completed from the old phone. This includes running a manual backup using Metro Backup or syncing the phone with your computer to back up information.
Turn off the old phone. If this phone remains turned on the new phone will not work after the change is made. This phone will need to stay off for at least 24 hours after the change unless it is to be connected to another account.
Put the battery back in the phone and call MetroPCS customer service by dialling 1-888-8 Metro 8 (1-888-863-8768) from a landline or by dialling *611 from another MetroPCS handset. When the automated system comes on the line and asks how she can help tell her "upgrade my phone." Do not call from the old or the new phone. Power on the new phone.
Follow the instructions given by the customer service agent to program the new phone. Customer service should also give the opportunity for a test call to be made from the new phone before completing the call. Do not end the call until a test call has been successfully completed.
- Kristy Robinson, MetroPCS Specialty Operations Support Agent
- Metro PCS Customer Service