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How to End a Mobile Contract

Updated March 23, 2017

Many people break their cell phone contracts before the end of their terms. However, since a mobile contract is a legal agreement between you and your cell phone provider, there are certain steps you need to take to end your contract without incurring heavy costs and damaged credit.

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  1. Locate your mobile contract. Take time to carefully review the terms and conditions of your contract. Pay special attention to important details, such as your contract end date and any fees associated with ending your contract early. Once you have reviewed your contract, write down any questions or concerns you may have for your cell phone provider.

  2. Contact your cell phone provider to discuss your contract. You will need to explain to the cell phone provider why you want to end your mobile contract. For instance, maybe you have poor cell phone reception in your area, or too many dropped calls, or perhaps you've just found a better cell phone plan and you want to switch your services to another provider.

  3. Confirm the amount of the early termination fee. Nearly all cell phone providers charge an early termination fee if a customer decides to break a contract. However, if you have a valid reason for ending your mobile contract (like the cell phone provider failed to supply adequate telephone service, or the provider changed the terms of your contract without notifying you), you may not be required to pay the early termination fee.

  4. Get a confirmation letter from the cell phone provider. Ask the cell phone provider to send you a formal letter explaining the steps you need to take to end your contract. The letter should include the amount of the termination fee, your current balance due and instructions on how to make your final payment. The letter should also state the date that your cancelled contract will become effective (which is usually the last date of that month's billing cycle).

  5. Submit the required payment. You may need to submit your final payment prior to the effective cancellation date. You should also keep your receipt for your payment, in case you need it for future reference.

  6. Tip

    Be sure to check your credit report to verify that the cell phone provider did not supply any negative information to the credit bureaus about your contract. As long as you pay your final bill and early termination fee, the cell phone provider should not report any negative account details to the credit bureaus.


    You are responsible for all charges that are incurred on your bill until the effective cancellation date. If you fail to pay the early termination fee, the cell phone provider may report your unpaid balance to the major credit bureaus, which can have a negative impact on your credit history.

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Things You'll Need

  • Copy of your mobile contract
  • Confirmation letter from your cell phone provider

About the Author

Gwynita Leggington has written and published articles since 2006. Her areas of expertise include health and wellness, education, careers, personal finance and dating. Leggington's work appears on, and She holds a Bachelor of Arts in communications and a Master of Arts in counseling from Prairie View A&M University.

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