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How can I get my emails from an old email address?

Updated February 21, 2017

If you have multiple e-mail addresses but would prefer to use just one, you can still collect e-mail from your old e-mail addresses by enabling an auto-forwarding feature. This will allow you to still monitor messages coming through your old e-mail address without having to worry about checking different addresses.

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  1. Log in to your old e-mail address. If you don't remember your password, look around for a password retrieval link. You will probably be asked a personal question like your mother's maiden name or your favourite pet, and then you will be given your password and will be able to log in.

  2. Go to the POP/Forwarding area of your e-mail. This is generally in the settings area. Make sure all POP and forwarding settings are enabled. Then log out.

  3. Log in to your new e-mail address and go to the POP/Forwarding area (again, most likely found in the settings area).

  4. Find the receive mail option. You will need to enter your full e-mail address and give it a name. Once you confirm the email address is yours, an e-mail will be sent to the old e-mail address.

  5. Log back in to your old account and follow the verification link. You will need to enter some information about your e-mail client (including SMTP and IMAP information) as well as your password. However, once you have submitted the information, you should start receiving e-mails from your old address at your new address momentarily.

  6. Tip

    These steps apply to Web-based e-mail. If you use an e-mail downloading client like Outlook or Thunderbird, you can get mail from an old e-mail address by simply adding it to your list of mail clients (the same way you added your current address.) No special steps are needed. To retrieve old e-mails from an address, you will need to manually forward them to your new address by logging in to your old account and then forwarding them to your new account. Unfortunately there is no way to automate this process.

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