A broken mobile phone can prevent you from accessing all the contacts you saved to its memory. With advances in technology and the increasing popularity of smartphones, most contact information is stored exclusively on phones. However, a malfunctioning mobile doesn't necessarily mean your contact address book is gone forever. You should be able to retrieve the information either on your own or with technical help from a mobile phone retailer.
Take your broken phone to a mobile phone shop. When you buy your new phone the sales rep will transfer your contact information without having to be asked. If not, request a contacts transfer. This can be done in a matter of minutes, using the company's computer system. The process connects the old phone to the company's computer, retrieving contact information and flashing it to the new phone. If your mobile is badly damaged, though, the retailer might not be able to complete this process.
SIM card switch
Remove the SIM card from your old phone and insert it in your new phone. On older phone models, contact information is stored on the SIM card and you can use this on other mobile handsets. The only catch is that both phones must be SIM card-based to make the switch possible.
Sync your new phone to your computer or cloud storage service to retrieve any previously saved data. Many smartphones, such as the iPhone and Android handsets, come equipped with a USB cable that allows a phone to sync with a computer. Once you have connected the phone to the computer, all the data such as pictures, notes and contact information is stored. Retrieving your data by syncing your new phone to your computer will only work if you have previously synced your old phone to the computer. For example, if you performed a sync on your old phone three months ago, any contact information stored since then won't be included.
Manually transferring contacts will work as long as you have some access to the broken phone. If the screen just has a few cracks, for example, this method will still work. However, if the screen is blank when powered on, this method isn't an option. Manually copying contact information from the old phone to a new mobile is a long and tedious job. The bright side is that it provides an opportunity to "clean out" the contacts you no longer need by not adding certain people or numbers.