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So you make sure that it's hard and, and; to the touch a little bit and ready to pull. Then you want to do this as least painfully as you can by holding on his ear taught, grabbing a hold and quick pull. And if first you don't get it you do it again. And then you get all that extra wax on, all that ear wax. All that wax hair. And then you can move to the outside. And again you pull the ear down, pull it off; apply a little bit of pressure. You didn't even feel it did you Aaron? Ah uh. So after you remove the excess wax you're going to apply the Aloe Vera common gel type product that's recommended by this. And it's cool, cooling and soothing to the ear. And see he's not even that red.