What to do when a Kindle freezes

Written by michael roennevig Google
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What to do when a Kindle freezes
Restarting your Kindle could resolve freezing issues. (David McNew/Getty Images News/Getty Images)

When your digital reading pleasure is interrupted by your Kindle freezing, a number of quick fixes can get you back into your book in next to no time, provided you're not dealing with a serious fault. If you can't bring your reader back to life, or if the same problem repeatedly occurs, it may be some time before you can pick up from where you left off.

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Restart

Disconnect your device from any power source or computer it's plugged into. Hold the "Power" button for five seconds. The LED light that surrounds it will blink three times. When the screen goes blank, your device will have shut down. Hit the "Power" button to turn your device back on. Give it a test to make sure the keyboard and the screen are working properly.

Hard reset

If you're unable to restart an unresponsive Kindle, try a hard reset. Hold the "Power" button for between 15 and 20 seconds and your device should shut down. Restart it by pressing the "Power" button and test. If your Kindle doesn't shut down or remains unresponsive after a hard reset, connect it to a power source and allow it to charge before repeating the process.

Factory restore

Perform a factory restore if your device repeatedly becomes unresponsive. The method for doing so will depend on the Kindle model you're using. Check your device's user guide for details. Your Kindle will be wiped, but all your book purchases are stored in the Kindle Library on Amazon's website, meaning you'll be able to re-download them after you've performed a restore. You should also make sure you're running the latest firmware for your reader. You can find information on software updates and how to install them on your Kindle model on Amazon's website.

Warranty

Contact Kindle support if you continue to experience problems with your device. If your Kindle is still under warranty, you'll be able to get any fault repaired or have your reader replaced, assuming the issue wasn't a result of your actions. Amazon provides a one-year warranty for Kindle devices, but an EU directive that says retailers can be held liable for all "non-conformities" that occur within two years of a purchase could apply to any problems you experience. How this applies in the UK is somewhat of a grey area, but it may be worth mentioning EU directive 1999/44/EC if you want to try returning your device after its one-year warranty has expired.

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