A common frustration among users of certain McAfee products is the persistent problems caused by the McAfee Framework Services file. One of the main functions this file has control over is updating part of the McAfee product installed, and updating the ePolicy Orchestrator Agent. When these tasks are performed, system errors are known to occur, including slow performance due to extremely high CPU usage. If the McAfee Framework Services file is corrupted, you might have to reinstall the Common Management Agent.
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Click the Windows "Start" menu, type "compmgmt.msc" in the "Start Search" field and press "Enter," if using Windows Vista. Click "Start" > "Run," type "compmgmt.msc" and press "Enter," if using Windows XP.
Expand "Services and Applications" from the console tree on the left pane. A list of subcategories displays, including "Services," "WMI Control" and "Indexing Service."
Double-click "Services" and locate the "McAfee Framework Service" from the list of services on the right pane.
Right-click the "McAfee Framework Service" and choose "Start" from the pop-up menu options. Note: If the status is "Started," choose "Stop" from the pop-up menu, then choose "Restart."
Continue to the next section if the problem persists.
Click the Windows "Start" menu, click "Programs" > "McAfee" > "VirusScan Console."
Right-click "Access Protection," choose "Properties" from the drop-down menu and choose "Common Standard Protection."
Disable the "Prevent modification of McAfee files and settings" option and confirm by clicking "OK."
Launch Windows Explorer, and delete the "FrameworkManifest.xml" file, located under the following directory:
For Windows Vista:
[Primary Drive]:\Program Data\McAfee\Common Framework
For Windows XP:
[Primary Drive]:\ Documents and Settings\All Users\Application Data\McAfee\Common Framework
[Primary Drive]:\ Documents and Settings\All Users\Application Data\Network Associates\Common Framework
Restart the system and reinstall Common Management Agent or ePO agent, as it applies to your McAfee product.
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