How to Troubleshoot Problems With a Sony Handycam

Written by chris waller
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The Sony Handycam is a model of hand-held digital video recorder that allows you to record video and still images to a DVD to watch in a home DVD player or a flash card to convert videos to your computer. Just like with any other piece of electronic equipment, you may come across problems while you are attempting to use the device. Follow the troubleshooting steps to attempt to resolve your issues without contacting Sony.

Skill level:
Moderately Easy


  1. 1

    Place the battery for the device onto the charger for an hour and replace it in the Handycam if it will not turn on. If you are still not receiving power, remove the battery again and make sure it is inserted into the charger properly and that the charger is connected securely to a working outlet.

  2. 2

    Remove the battery from the charger after another hour and replace it in the Handycam. If the device still will not turn on, press the "Reset" button on the back of the camera with a paper clip or other thin object and attempt to turn on the device again. If you receive no power, there may be a hardware problem with the battery, charger or camera. If the device turns on for a limited amount of time, you may need to replace the battery.

  3. 3

    Press the "Menu" button to access the menu for the device and use the navigation arrows to move to the "Remote Control" option. Select the "ON" option by pressing the "OK" button if the remote control is not working. If the remote still does not work, open the cover on the back of the remote and replace the battery. If it still does not work, make sure there is nothing obstructing the infrared sensor on the remote. If this still does not work, there may be a hardware problem with the remote.

  4. 4

    Ensure that the DVD you have inserted into the device is a blank DVD + or - RW disc and that it is inserted correctly, if you are having recording troubles. If you are trying to save to the memory card, ensure the card is pressed into the device fully and in the correct position. If these things are correct, you may have a hardware issue with the Handycam.

Tips and warnings

  • Contact Sony customer support at 239-768-7547 for warranty or repair information for your Handycam if troubleshooting does not solve your issue.

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