Polycom soundstation 2 troubleshooting

Written by chyrene pendleton
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Polycom soundstation 2 troubleshooting
Keep papers away from your SoundStation 2 to help prevent excessive noise. (Papers image by GHz from Fotolia.com)

Polycom created the SoundStation2 as a true conference phone for group communications, with Polycom Acoustic Clarity technology for ideal voice clarity. The microphone can pick up sounds from a 10-foot range. Using a SoundStation 2 for your small or medium conference rooms can be as effortless as connecting and using any standard telephone; you do not need technical experience or knowledge. You can also troubleshoot the problems you may have while using your SoundStation 2, usually in a brief period of time.

Skill level:


  1. 1

    Press your keyboard buttons slowly if you notice what you input did not register. If you press the buttons too quickly, your SoundStation 2 may not recognise what you entered.

  2. 2

    Disconnect your Polycom SoundStation 2 right away if you can see the internal parts of your unit as a result of physical damage. Wait until you have your SoundStation 2 repaired before reconnecting it to the telephone network.

  3. 3

    Keep your SoundStation2 in one place while you use it, without touching the console to avoid speech breaking up or echoes. Place your call again if the connection continues to be a bad one.

  4. 4

    Allow your Polycom SoundStation 2 to adapt to its surroundings when you notice silences on the line or clipped speech. Let a person at each location speak briefly in turn at the start of each call.

  5. 5

    Keep noisy equipment away from your console and to prevent excessive noise, do not shuffle papers around your SoundStation 2.

  6. 6

    Speak closer to the microphone if your voice sounds muffled, for more accurate reception.

  7. 7

    Check and make certain you have the telephone cable connected to an analogue jack, a standard telephone jack, if you cannot get a dial tone. Press the key again with the phone icon to get a dial tone.

Tips and warnings

  • Keep your SoundStation 2 clean by disconnecting the console and using a damp, soft cloth. Do not use spray or liquid cleaners on the console.
  • Do not use the SoundStation 2 during an electrical storm to prevent the risk of electric shocks. Make any urgent calls brief.

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