How to Cancel a Sold Item on My eBay Account

Written by sarai jeremiah
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There are many unforeseeable problems that may require you cancel an eBay transaction after the item has been sold to a buyer. A mistake in your listing, a problem with the buyer and lost, stolen or damaged merchandise are all valid reasons that allow you to cancel a sold item in your eBay account. Cancelling a sold item in eBay's Resolution Center gives you the opportunity to resolve any issues with a buyer as well as possibly receive a credit on the Final Value Fee you paid to list your item.

Skill level:


  1. 1

    Contact the buyer of your item and ask her to agree to cancel the transaction for your sold item. According to, you can be awarded credit for the Final Value Fee only if the buyer accepts your request to cancel the transaction or if she fail to respond to it within seven days.

  2. 2

    Log in to your eBay account and click on the "My eBay" tab located at the top of your browser.

  3. 3

    Click the "Sold" link located under the "Summary" menu on the left of the screen.

  4. 4

    Find the listing of the sold item you want to cancel and click on the pull-down menu to select the "Resolve" option.

  5. 5

    Select the "I sold an item and want to cancel the transaction" option from the list and click "Continue."

  6. 6

    Log in to your eBay account once again when prompted to gain access to the "Cancel a transaction" form.

  7. 7

    Enter the item number of your listing and click "Continue." You can find your item number in the confirmation e-mail you received when you listed your item or by clicking "Selling" under the "My eBay" tab.

  8. 8

    Type the reason you would like to cancel the transaction in the box under the "Give the buyer a reason for wanting to cancel this transaction" heading.

  9. 9

    Wait for eBay to contact you with a response from the seller. If the seller agrees to cancel the sold item, you will receive a credit for your listing fee. If the seller declines, your item will be cancelled but you will not receive a credit for listing the item.

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