Leadership skills in nursing are essential for effective health care. A leader's ability to effectively communicate, meet the patient's needs and provide a positive outcome are all important elements to a nurse's leadership skills. Providing a detailed evaluation of the nurses in leadership positions in your hospital will improve customer satisfaction and accuracy between nurses and other medical professionals, as well as promote effective health care. Perform an evaluation once every 3 months to maintain a high level of professionalism and leadership development.
- Skill level:
Other People Are Reading
Things you need
- Listening skills
Gather the people who work directly under the nurse you're evaluating for a focus group.
Ask specific questions about the nurse's communication. Allow honest feedback from the people he or she is leading. Ask questions related to the clarity of the nurse's communication--its effectiveness and outcome.
Talk about the frustrations and the strong points of the leader's communication. Capitalise on each aspect of communication such as verbal and nonverbal, listening skills and professionalism.
Perform a Communication Assessment
Evaluate the patients' experience under the leadership of the nurse. During the discharge process, have a short, written survey available that the patient can fill out anonymously to provide accurate information from a patient's perspective.
Create the survey with 10 to 20 questions about the patient's experience. Provide statements such as, "my requests were met in a timely manner," "the communication was clear, concise and understandable," and "I felt well taken care of."
Have the patient rate the statements from 1 to 10, 1 being "strongly disagree" and 10 being "strongly agree."
Collect data over a 3-month period and then compile it for an assessment with the nurse. Find places for improvement and areas of strength. Provide a clear action plan on how to improve the weak areas and how to capitalise on the nurse's strengths.
Evaluate the Patients' Experience
- 20 of the funniest online reviews ever
- 14 Biggest lies people tell in online dating sites
- Hilarious things Google thinks you're trying to search for