How to Troubleshoot a Microsoft Wireless Optical Mouse 2.0

Written by c.d. crowder Google
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The Microsoft Wireless Optical Mouse 2.0 allows you to use your mouse without being tied to a cable. From time to time, you may experience problems with the wireless mouse. Most of these are problems that can be solved quickly at home. Microsoft provides users with updated drivers and software to ensure the Microsoft Wireless Optical Mouse 2.0 continues to work smoothly. Troubleshooting most problems will take less than 30 minutes and can be done by most skill levels.

Skill level:
Moderately Easy

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  1. 1

    Ensure you have the correct operating system. You must have Windows 2000 with the latest service pack or a later version of Windows with recent service packs. You can download recent service packs by going to Windows Update. Go to "Start -- All Programs -- Windows Update." Try new batteries after checking the operating system.

  2. 2

    Try another USB port for the wireless receiver. If using a USB hub, try connecting the receiver to a port directly on the computer. The problem may be a bad port or hub. Restart your computer after reconnecting the mouse's wireless receiver.

  3. 3

    Use the Microsoft Troubleshooter to find potential problems. This wizard tries to find common issues based on input you provide. Right click "My Computer" and press "Manage." Highlight "Device Manager." Expand "Mice and Other Pointing Devices" and select the Microsoft Wireless Optical Mouse 2.0. If the mouse isn't displayed, skip to Step 6. Right-click the mouse and press "Properties." Press "Troubleshoot." Alternately, go to "Start -- Help and Support" and type "Troubleshoot USB Device."

  4. 4

    Update drivers and software. Go to "Device Manager" as stated in Step 3. Right-click the mouse and press "Update Driver." This will find the most current driver. Download the latest version of Intellipoint from the site listed in the Resources section. The installation is in a wizard format.

  5. 5

    Set a slower pointer speed and channel. Go to "Start -- Run" and type "control main.cpl." Press "OK." Choose "Pointer Options" and choose a slower pointer speed. To change the channel, press "Channel Connect" on the bottom of the mouse. Wait for the sync light to be a steady green before testing the mouse.

  6. 6

    Uninstall any software for the optical mouse, unplug the wireless receiver, restart your computer, and completely reinstall the mouse.

  7. 7

    Ensure no surrounding objects are interfering with the optical mouse. Fans, lights, metals, and other wireless signals may be causing interference.

Tips and warnings

  • If your mouse has worked fine and freezes suddenly, the problem may not be the mouse. Try restarting your computer. You may have a memory problem.
  • Never download drivers or software updates from sources other than Microsoft and Intellipoint. Untrusted sources could infect your computer with viruses.

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