The Xbox 360 console was designed to report error codes in the event of certain failures. One of the more common ones observed so far has been the E68 code, which comes up upon booting up the console, most often straight out of the box post-purchase. It refers to failure in the hard drive itself. This error screen, displaying the code and a prompt to contact Microsoft in several languages, may be accompanied by a single red light on the front of the console. The E68 is also an easier code to figure out and solve.
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Things you need
- Xbox 360 with hard drive and online connection
Turn on the console. Make sure the code recurs, otherwise it may just be a random hardware fluke and nothing to worry about.
Turn the Xbox 360 off. Detach the hard drive from the console by pressing the latch on the front of the hard drive caddie and lifting it from the top of the console.
Turn the console on again, without the hard drive. Make sure you have the latest update for the console from Xbox Live--all it takes is a quick connection to the Internet with the console. If you have the NXE dashboard, or have bought your Xbox 360 after fall 2007, you should be good to go.
Disconnect and reconnect every peripheral hooked up to your console--including power cord, video cable and memory cards. This step is especially important if you have any third-party peripherals attached, such as a cooler.
Contact Microsoft support directly if all the above steps fail. This means the hard drive itself is at fault, and you simply need a new one.
Tips and warnings
- Try swapping hard drives with another Xbox user, if you know any that also have a hard drive-equipped console. This will help narrow the cause of the problem, since while it's most likely the hard drive responsible, it could also be the connector or even an internal problem.
- Don't try changing the hard drive with a non-Microsoft unit, as those lack the drivers and BIOS necessary for successful console boot-up.
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