If you are looking for a job as a customer service representative, you will more than likely be required to write both a resume and a cover letter. While the resume is a good way to list your qualifications, your cover letter can help you showcase your personality and writing abilities.
- Skill level:
- Moderately Easy
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Search online for sample customer service cover letters. While the samples posted are probably copyrighted and you shouldn't copy them, they will give you a good idea of what to include and what to avoid in a typical customer service cover letter. If you find a free general template online, make sure you customize it with details that point to the specific company you are applying to.
Use the cover letter to include information that would be out of place in a resume, such as comments offered by previous employers, awards you have won or ways you have helped in real life to improve something. In the cover letter, you can further explore things that you may just mention in passing in the resume.
Imagine yourself already in the job as you write a customer service cover letter. Instead of focusing too much on yourself, focus on what you can do for the company (the "client"). Review the job ad carefully and make sure your cover letter shows how you can help cover all the requirements. Sell yourself by showing you can do all that's required, and then add a few additional things you can do to benefit the company.
Be enthusiastic and convincing. Let the prospective employer know that you are passionate about the position and have the energy and conviction to take you through tough spots and dealings with difficult people. Avoid cheap tricks like using exclamation points. Instead, point out that you are willing to put in the extra effort to learn the company's policies quickly and don't mind working hard to improve.
Include a comment about the company, even if it is only in passing. This shows that you have done your research and taken the time to personalize the letter (rather than sending the same one to a hundred other prospective employers). You can get basic information about almost any company by searching online or visiting its official website.
Tips and warnings
- Write your cover letter in the same tone the company uses to address its customers. For example, if the company is light and humorous, imitate its tone (without overdoing it). It will show employers that you understand their methods.