People are often quick to write negative reviews, comments and letters when they have had an unpleasant hotel experience. However, you might want to write a positive letter after an enjoyable hotel experience, especially if staff members have gone to extra lengths to ensure your stay was a pleasant one. Follow the advice of Cambridge International College and ensure letters are concise and succinct.
- Skill level:
- Moderately Easy
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Begin the letter with “Dear Sir or Madam,” if you do not know the name of the hotel manager. Use the hotel manager’s name if you know it. You may be able to discover it on the hotel’s website.
Start the main body of the letter below this. Say something like: “I wish to express my gratitude for a pleasant stay at your hotel recently.” Avoid beginning with “I am writing this letter…” as it is stating the obvious.
Think of all the services the hotel provided for you that pleased you. Jot down a list of them. The list might include material objects -- like a dressing gown and a bowl of fruit -- and non-material elements -- like polite and attentive staff and a general level of cleanliness.
Focus in on the three to five factors that pleased you most. Write a sentence or two about each. Explain what it was the hotel did or provided and why it pleased you. Mention the names of particular staff members, where possible.
Point out optionally that you intend to visit the hotel again in the future. Express the hope that you will have another enjoyable stay. Further, explain that you will recommend the hotel to friends and colleagues, if this is your intention.
End the letter with “Yours faithfully,” if you began it “Dear Sir or Madam.” End it “Yours sincerely” if you used the name of the hotel manager. Sign and fold the letter, place it in an envelope, write the address on the front and post the letter.
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