A customer service coordinator is someone who is in charge of an organisation’s sales department. Customer service coordinators set sales goals and policies, hiring and training a customer service team to meet them. Customer service coordinators assist their teams in landing clients and managing accounts, reviewing the overall production of their staffs and assigning territories.
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Customer service coordinators work for clothing stores, telemarketing agencies, computer manufacturers, and public banks, among other businesses. Basically, any organisation that needs sales and quality customer service needs someone to coordinate it. Customer service coordinators must make sure their employees work as a team and aim to keep morale high. They also work with managers of other departments, such as warehousing and marketing, all with the goal of helping the company stay profitable.
Customer service coordinators must be confident, organised, persistent and assertive. They need to be skilled at directing others via strong communication, and capable of solving problems. They also should understand the company’s mission and be passionate about its product and services. On top of those things, customer service coordinators need to possess basic analytical skills, and depending on the industry, may need to have a firm grasp of math and computer software related to sales.
Customer service is a wide-ranging field, making it impossible to pinpoint requirements to become a coordinator. But in general, almost all have had success in sales. Also, many companies won’t hire customer service coordinators without at least an associate degree. Many require bachelor’s degrees as well--with a focus on courses in business, marketing, administration and finances. More than anything, customer service coordinators should have displayed leadership skills in another position.
Many customer service coordinator positions are highly coveted, making them difficult to land. According to the U.S. Bureau of Labor Statistics, jobs for sales managers are expected to grow only by 5 per cent from 2008 to 2018, which is a slightly slower rate than the national average during the same time frame. However, the BLS noted, those with a college degree or sales experience “should have the best opportunities.”
Salaries of customer service coordinators fluctuate significantly by industry and responsibilities. For instance, PayScale.com reported that customer service coordinators earned anywhere from £22,100 to more than £39,000 per year in March 2010. Also, according to the BLS, the median annual salary of a sales manager was £22,951 in May 2008.
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