What Are the Duties of a Housing Officer?

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A housing officer is a United Kingdom job role; it involves the management of housing and connected services on behalf of housing associations, local government authorities and other organisations that provide accommodation. A housing officer is assigned to control a designated area of housing in a region of the U.K. and dealing with any issues that may arise in that vicinity.

Main Duties

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A housing officer keeps in regular contact with tenants and is responsible for dealing with rent payments, maintenance work and nuisance neighbours. A housing officer may work alongside a particular group in the United Kingdom, such as homeless people, racial minority groups or disabled people, to assess and meet their needs. He is expected to assist in preparing tenant cases for housing or benefit claims and may also sit in on court hearings.

A housing officer also interviews tenants and offers advice on communicating with landlords, buying a house, and any local government benefits to which a tenant may be entitled. Housing officers work within a stringent but changing set of regulations and are typically situated in a local housing office of their neighbourhood.


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A housing officer should be skilled in identifying the housing needs of a vicinity and initiating plans for improvement. He should also be able to work to budget and be fully aware of local authority housing laws and policies. The role of a housing officer may also involve managerial responsibility for a team of rent arrears workers and tenancy support officers.

A housing officer may also participate in strategic housing projects to relocate certain groups to different areas. A housing officer is responsible for setting rent levels and arranging for them to be collected on schedule. He also handles rent arrears and introduces policies to ensure that late payments are kept to a minimum.

A housing officer is also responsible for fielding requests for housing modernisation and general maintenance work and making tenants aware of the outcomes. He will also be tasked with clearing slum areas and arranging for the renovation and preparation of the buildings for new tenants. Housing workers also arrange with construction workers to demolish unused or derelict properties in the United Kingdom.

Community Role

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A housing officer frequently confers with building caretakers and cleaning and maintenance staff to ensure that residences are kept in a fit and habitable state. He must also manage nuisance complaints, by collecting relevant information and passing on the case details to the neighbourhood nuisance department of a local council. Officers are expected to intervene when behaviour breaches a tenancy agreement, such as excessive noise or aggressive behaviour. They also handle abandoned tenancies and the presence of unauthorised residents.

A housing officer should forge good relations with all groups in a community and tend to their housing needs without bias. He will regularly communicate with local authority representatives, property owners, welfare groups and social workers to ensure all grievances are aired and tended to. He will also be expected to attended meetings of tenants' and residents' organisations and address their concerns.

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