The Roku digital video player is a device that can stream videos, music and other content from the Internet to your television. By default, the Roku digital video player is on all the time, since it uses very little power to operate. If you experience a problem with your Roku box, such as failure to connect to the Internet or continual reloading of online content, you can restart it to get it working properly again.
Turn off your television.
Turn the Roku box around. Look for a recessed button marked "Reset" on either the back or the bottom of the player.
Unbend a paper clip and press it gently but firmly into the button. Take care not to press it for too long, since pressing the button for 15 seconds or longer will deactivate the player and restore it to the factory settings.
Wait several seconds before turning your television back on. The Roku digital video player will reboot if you've pressed the button properly. If pressing the "Reset" button fails to restart the Roku player, turn the TV off again. Disconnect the Roku box from the power outlet, then leave it unplugged for 30 seconds. Plug the Roku back on and wait for it to reboot.
- If you still experience problems with your Roku box after restarting it, you can reconfigure your player settings. Press the "Home" button, then navigate to the "Settings" channel and press "OK." Select "Network" and "Repeat Guided Setup" to restore your player's network settings. In the "Settings" menu, you can also reset your "Display Type," "Audio Mode" and "Netflix Settings" to restore the proper settings to your Roku.
- The reboot process can take several minutes to complete.
- If all attempts to solve your problem fail, check the Roku Support website to browse the help files. If the solution to your problem isn't on the website, click "Contact Support" to start a chat session, send an e-mail support request or call Roku telephone support.
- As a last resort, get a nonfunctional Roku box working again by performing a factory reset. To do this, press the "Reset" button for 15 seconds or access "Factory Reset" in the "Settings" menu. This will erase all of your Roku settings and deactivate all your channels. Go through Guided Setup again, reconnect your player to the network and then reactivate it. Then reinstall all of the channels you would like to use again on your Roku.