There are two important purposes to address in a feedback report: what strengths an individual, group or business has to celebrate, and what weaknesses they could work on. Your report does not have to provide suggestions as to how these improvements can or should be made or how they can be implemented. Your report must outline your methods of observation, scoring and evaluation, then present the information as clearly as possible so that the recipients may use it for improvements.
Take each examiner's separate evaluation. During the observation process, multiple examiner's should have made independent observations so that the data was not presented with bias or conflict of interest. These evaluations will most likely have multiple choice observations, number ratings on questions and comments.
Verify the information is an accurate representation of the company. Call or write to upper-management and explain and discuss the evaluations you've read. While this step is not required, it is recommended as good etiquette.
Use the first page of your report as an introduction to your observation, evaluation and scoring methods. Discuss your criteria, questions and rating systems, and justify each.
Take the average score of each examiner's observation and present it in a succinct paragraph. Do this for each aspect of the individual or company that was examined. Present individual examiner scores at the end to show the recipient how you gathered your average.
Leave space for at least two comments at the end of each paragraph explaining numerical data. There should be at least one compliment, or positive observation, and one critique, or suggested improvement.
Provide contact information so that the recipient can discuss the report with the proper contact in the event of disagreement or confusion.
- Agency for Healthcare Research Quality: Feedback Report Template
- "Assessing Business Excellence"; Leslie J. Porter et al; 2004