Customer Service Week is a yearly event, held in October, to raise awareness of providing excellent customer service and to honour and thank those employees who support and serve customers with professionalism and care. Customer Service Week became nationally recognised in 1992. The celebration starts out with an opening ceremony on Monday, followed by daily games, activities, awards and other events and ends with a closing ceremony on Friday.
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A great way to honour and thank customer service representatives for a job well done is to give awards. Depending on the company's budget, certificates can be purchased or made with word processing software. The Customer Service Group, the official sponsor of the Customer Service Week program, recommends issuing Caught in the Act Cards, which is a way for peers, team leaders or managers to recognise a representative for a specific act of excellent customer service. You can add a twist by providing a gift to the three people with the most Caught in the Act Cards at the end of the week. Each completed card can be displayed in a central location in the office and then passed out to the recipients at the end of the celebration.
Contests and Games
Employers can distribute customer-service-related quizzes for employees to complete and earn prizes. Businesses can also create a crossword puzzle or a word-find puzzle with company and customer-service-related words. The Customer Service Group suggests using their free Flexible Thinking Puzzle, Customer Service Bingo Cards, Sudokus and Hidden Phrase Puzzles (see Resources). Managers can have the quizzes and puzzles on employees' desks when they arrive in the morning, along with a few candies.
Employers can hold skill-building training sessions for employees to improve their customer service skills and overall workplace knowledge. You can make the sessions more enjoyable by playing an icebreaker game at the beginning of the session and providing drinks and snacks during the class. At the end of the activity, managers can pass out references for employees to take back to their work areas.
Businesses can make each day of Customer Service Week fun by having a different theme, such as company colours day, pajama day, crazy hat day, costume day and sports day. Another idea is to have a food day with a cook-off. Employees can bring in their favourite food to share and a vote can be held for the tastiest dishes. Winners receive a prize, such as a gift token to a local restaurant. Afterward, the recipes can be compiled into a cookbook and distributed to employees.
Movies, Meetings and More
There are a lot of short videos about customer service that employers can show to employees during Customer Service Week. Popular options include videos that promote excellent customer service with a twist of humour, like Bob Farrell's "Give 'Em the Pickle" (see Resources). To make it more eventful, employers can pass out movie tickets in advance and serve popcorn and soda during the movie.
Another idea is to hold informal meetings where different departments in the company can present information about what the department does and how customer service impacts them. Don't forget to decorate the office to promote Customer Service Week. You can use balloons, posters and banners throughout the office to generate excitement and instil a celebratory atmosphere. Finally, the Customer Service Group recommends giving each customer service employee a thank you card at the end of the celebration.
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