Responsibilities of hotel housekeepers

Written by kristi meyer
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Responsibilities of hotel housekeepers
Hotel housekeepers clean everything, including windows. (au boulot image by yannik LABBE from Fotolia.com)

The Bureau of Labor Statistic reported in 2008 there were 436,000 people employed in U.S. lodging facilities as housekeepers/maids. A hotel housekeeper's overall responsibility is to clean and stock the rooms and public areas of the property. She has specific, repetitive duties she completes each day under usually tight deadlines and reasonably attentive supervision. She must meet specific quality standards. As of May 2008, the median hourly wage for this occupation is £5.60.

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Rooms

The housekeeper is responsible for cleaning, organising and restocking the guestrooms of a hotel. Her daily tasks include changing bed linens, dusting/polishing furniture and wall hangings, emptying trashcans, vacuuming carpets, sweeping and washing hard surface floors and cleaning windows and mirrors. She additionally puts the room in order by placing pamphlets/informational brochures, TV remote controls, irons and ironing boards, luggage racks and other accoutrements neatly in designated spots. She also sets the room temperature to a predetermined setting and restocks items such as laundry bags, stationery and ice bucket liners. In rooms with a kitchen or wet bar, the housekeeper cleans and stocks those areas as well. If she notes a broken or nonfunctional item within the room, such as a burnt out light bulb or broken door lock, she immediately reports it to maintenance or her superior.

Bathrooms

In the guestrooms' bathrooms, the housekeeper cleans mirrors, sinks, toilets, showers and bathtubs. He additionally sweeps and washes the bathroom floors, empties the rubbish bin and restocks towels/linens and items such as toilet paper, soaps and shampoos. Before leaving the room, he makes certain the faucets are turned off, and the shower curtain and toilet seat are properly positioned. If something in the bathroom is amiss, such as a dripping sink faucet or a cracked shower tile, he promptly alerts maintenance or his supervisor so it can be repaired.

Public Areas

The housekeeper is charged with maintaining the cleanliness of a hotel's common or public areas. This means vacuuming hallways and lobbies, cleaning windows and dusting/polishing furnishings. A housekeeper also cleans the hotel's public rest rooms; she washes the sinks, urinals, floors and toilets and keeps toilet paper, soap and towels stocked. She might additionally clean the hotel's fitness centre, business centre and some of the pool area (tables and chairs but not the pool itself). If the hotel provides a free breakfast or happy hour in its lobby, the housekeeper would keep that area cleaned and stocked, too.

Miscellaneous

The housekeeper reports missing items from the rooms to the hotel's management. The items might be a bag of peanuts lawfully acquired from a wet bar or a television stolen by a guest. On occasion, the housekeeper will need to flip mattresses; change out mattress pads, bed skirts and bedspreads; or spot clean soiled furniture, carpet and draperies. In some hotels, the housekeeper is tasked with laundering sheets, towels and other linens.

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