Getting a job as an assistant manager at Starbucks is a way to start a career with a leading company. Most assistant managers work their way up through the ranks as a "partner," as all Starbucks employees are called, and can join management eventually if they show promise and a willingness to learn. Starbucks has been named one of Fortune Magazine's top 100 companies to work for and has a small staff turnover rate.
An assistant manager for a Starbucks coffee shop helps the manager maintain the integrity and leadership of the establishment. The assistant manager communicates with staff and customers, helps improve and maintain employee morale and performance, models the culture of Starbucks and has a calm manner that is undeterred during times of stress, such as when the shop is busy. In addition, the assistant manager helps achieve inventory and sales goals and does what is necessary to keep the shop operating in an efficient manner.
An assistant manager at Starbucks typically has at least two years of retail experience with increasing responsibility, a year of customer service experience in a shop or restaurant and experience training and supervising others. Other characteristics of those hired for a Starbucks assistant manager position include strong interpersonal skills, problem-solving skills, team-building skills and the ability to work in a fast-paced environment while providing excellent customer service.
Because there is generally a high turnover rate in retail and restaurant positions, the opportunity to become an assistant manager at Starbucks is high. When other assistant managers are promoted or move on to other positions, assistant manager vacancies become available.
On average, assistant managers, managers and first-line supervisors in retail environments make between £8 and £12 an hour. The average assistant manager at Starbucks makes between £17,000 and £20,000 a year, according to Glassdoor UK. Starbucks also offers cash bonuses, and pay is adjusted according to a region's cost of living.