A highly motivated workplace is more likely to perform better than less motivated workforces in a variety of ways. Organizations that encourage employees by providing a motivational work structure usually experience better performance and production, improved employee retention rates, lower costs and better workplace morale.
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Motivation, by definition, drives people to perform at a higher level than they otherwise would. This is why organisations that pay higher wages, invest in training and offer major incentives do so. Better production could mean making more products in the same amount of time. It could also mean selling more or delivering a higher level of customer service. All of these examples of better performance typically correlate to benefits for an organisation's bottom line.
Motivated employees are more likely to stay with an employer because they value what they get in return for their work. Higher retention means human resources professionals can spend more time developing a motivated workplace than constantly replacing and training new hires. Higher retention means your workers are more experienced and knowledgeable about your company and more familiar to your clients and customers.
Related to improved worker retention are reduced costs when workers are motivated. While you might have to invest in good compensation programs and training, you save a lot of money other companies lose because of high turnover rates. A January 2007 Coca-Cola Retailing Research Council study of supermarket cashiers making £4.2 per hour found total direct and indirect costs of replacement of £2,364. Additionally, experienced and knowledgeable employees are less likely to waste time and resources and to make costly mistakes.
A major advantage of a motivated workplace is the broad impact it has on workplace morale. A positive work environment contributes to the other advantages noted, and it also leads your employees to provide better benefits to your stakeholders. Customers are likely treated better. Communities benefit from a thriving company. Business partners enjoy working with employees who are positive at your company. All of these often cause higher profits and better shareholder returns.
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