DISCOVER
×
Loading ...

What Are Stakeholder Management Skills?

Updated April 17, 2017

The definition of stakeholder is broad: Everyone who is involved or affected by a project is a stakeholder. Employees, customers, providers and stockholders are stakeholders, and so are, for example, the residents of the community where the project takes place. A project can fail because the manager does not know who the real stakeholders are, or did not get them on board. Given the diversity in backgrounds and interests among stakeholders, their management requires a broad and flexible set of skills.

Loading ...

Analytical Skills

Identifying the stakeholders is a prerequisite for their management. This will involve analysis of the impacts of the project, the affected actors, and the magnitude of the impact for each individual. Once the stakeholders have been identified, it is necessary to assess their potential reaction to change, their level of power and influence, and the degree of buy-in or support required from each to ensure the project's success.

People Skills

As stakeholders are likely to have conflicting interests, the ability to influence and persuade others is often required. Consensus-building, management of expectations and negotiation are crucial to gain commitment from others and foster collaboration. People skills are also required to identify and recruit potential change agents, champions and sponsors.

Facilitation Skills

Sometimes, managers have one-to-one meetings with stakeholders, but large meetings are also required so everybody is on the same page. This is unlikely to be the case, at least initially. Thus, stakeholder management requires skill in creating a targeted agenda that makes meetings productive, as well as the ability to resolve disagreements and build consensus.

Empathy

Stakeholder management requires empathy, or the ability to get in other people's shoes. Empathy does not mean sympathy, and it does not require emotional and sensitive persons, but managers that can take multiple perspectives and see all sides of the issue. Sometimes this will be useful for locating the knowledge gaps behind a misunderstanding, or for identification of unstated interests weighing on the negotiations.

Loading ...

About the Author

Alan Valdez started his career reviewing video games for an obscure California retailer in 2003 and has been writing weekly articles on science and technology for Grupo Reforma since 2006. He got his Bachelor of Science in engineering from Monterrey Tech in 2003 and moved to the U.K., where he is currently doing research on competitive intelligence applied to the diffusion of innovations.

Loading ...