Types of communication behavior

Written by althea thompson
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Types of communication behavior
Learn positive communication behaviours. (Jupiterimages/Brand X Pictures/Getty Images)

Communication is a constant flow of verbal and nonverbal information. Relationships can be built on or broken by the use positive and negative communication behaviours. Understanding how others communicate their feelings, helps strengthen relationships. However, communication behaviours that are misunderstood can create distance and misinformation. The appropriate choice of communication behaviour makes the difference between a positive and negative situation.

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Assertive

Communication is a constant flow of verbal and nonverbal information. Relationships can be built on or broken by the use positive and negative communication behaviours. Understanding how others communicate their feelings, helps strengthen relationships. However, communication behaviours that are misunderstood can create distance and misinformation. The appropriate choice of communication behaviour makes the difference between a positive and negative situation.

Formal

Formal communication behaviour is effective in the workplace. This system of formal communication relies on the workplace hierarchy of positions beginning with the boss, supervisor and manager. These positions have authority and require rules for formal communication. People-communicating.com states that employees can display formal communication behaviour by adhering to orders and directions from those in authority. Go through the proper channels to reach those in higher positions. In social meetings, use good judgment when talking about workplace issues. Using formal communication behaviour in the workplace is important for advancing career goals.

Nonverbal

<p>Help-guide.org states that the majority of our communication behaviour is nonverbal. Nonverbal communication is classified as body movements, facial expressions, gestures and tone of voice. It is important to understand the nonverbal communication behaviours of others to build positive relationships. A person's nonverbal communication may give clues to their emotional state. Sitting with arms crossed may convey a lack of trust or openness. A person lacking eye contact may be nervous and uncomfortable. Understanding nonverbal cues, helps generate a positive response.

Listening

Listening is a communication behaviour with several different methods. Comprehension listening, critical listening and evaluation listening are communication behaviours with positive effects. Comprehension listening involves comprehending the meaning of what is said. Critical listening requires judging what is said to form an opinion. This type of behaviour entails effort to analyse the information given. Evaluative listening is a similar behaviour because it seeks truth in what is heard. Evaluate the information given against values and beliefs. Determine the positives and negatives of the information before forming an interpretation.

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