Retail is a pervasive work environment in the United States, with millions of people working retail jobs. The Bureau of Labor Statistics notes that 4.5 million people worked in retail sales jobs alone in 2008. While each retailer desires certain skills and experiences, some technical and transferable skills are universally expected. Your resume's retail job description should demonstrate these skills. Additionally, skills acquired in a retail job are often transferable to other industries.
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Demonstrating your retail skill set in a retail job description is vital on a resume, according to the eResume & Resume Writing Services website. Before inviting you for an interview, a retail hiring manager needs to see you possess the basic competencies necessary to succeed in a retail environment. A retail job experience typically includes interpersonal skills, sales and service, leadership, flexibility and other common people skills, according to the Best-Job-Interview site. Highlight these in your retail job experience.
Indicating your personal accomplishments that have benefited a retail store or company are valuable in a resume, says the eResume site. Hard facts or data that support your claims of superior performance could prompt a call from a hiring manager. Quantifiable achievements in sales, service, or other desirable retail areas could have a big impact on your chances. Include dollar amounts, customer feedback scores, evaluating ratings, and any other measured performance standards.
Sales and Service
Since most store-level retail jobs involve a combination of sales and service activities, these components should stand out in your resume. In its "Retail Clerk Sample Resume," Job Bank USA includes the phrase "handled all customer requests and inquiries," in a job description. A more detailed list of specific sales and service activities would also be appropriate, including quantified accomplishments. Specific mentions of the types of products and services you have worked with are also useful in demonstrating your experience.
Retailers want employees who have demonstrated outstanding ethical decision making. In the Job Bank USA resume example, a "strong sense of ethics" is listed as a core skill for a retail job. Any customer feedback, employer evaluations, or other tangible evidence to support your ethical nature adds to your value in a resume.
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