Marketing items on Amazon is an effective way to sell your items quickly. Millions of customers have a chance to see your items, and you don't have to pay anything unless they sell. Once that happens, you have the responsibility to process and ship the order and handle payment. Occasionally, a seller will run into some issues that cause Amazon to block or suspend her account. If this happens to you, you can appeal the suspension and ask for reinstatement.
- Skill level:
- Moderately Easy
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Read the notice from Amazon to find out why your account was suspended or blocked. The main reasons an Amazon account is suspended are poor performance, a violation of selling policies and/or violation of the rules on prohibited and restricted products.
Examine your order defect rate, cancellation rate and late shipment rate. These are called your "customer metrics." Determine which ones do not meet the performance targets found on Amazon's website. Also review the items you're selling to determine if any violate Amazon's policies and agreements.
Set up a plan of action to address the problems with your account and offer solutions. If you have a large number of customers leaving negative feedback, your plan of action should include a set time to respond to each customer and try to resolve the issue. If you're shipping items late, your plan might include an outline of a new process that will help you ship items quicker. If you have a high rate of orders cancelled before they are fulfilled, you may create a plan that offers a way to make sure you don't post items you can't ship immediately.
Sign in to your Amazon account. Go to the "Customer Metrics" section of your account and select the "Notification" page.
Find the suspension notice and click "Appeal decision." Include your request for reinstatement and your plan of action and send the request.
Check your e-mail to find out what Amazon decides. The company normally responds to reinstatement requests within 48 hours.
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