Cable Internet Service Providers (ISPs) typically register your cable modem and do not require a user name and password. If you use a Direct Subscriber Line (DSL) service, your router may need to be configured using your account credentials with your ISP. Unfortunately, there is no easy way to obtain this information if your router has been reset and needs to be reconfigured. However, there are a few places you can look before needing to call your ISP to reset your password.
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Navigate to your router's Internet Protocol (IP) address using a Web browser, entering the IP as if it were a Web page URL, to view its Web-based configuration page. This IP address varies by network, but if you run a home network the IP is most likely 192.168.0.1. Oftentimes there will be an "Account" section where you can view your user name and, if the router's firmware was written poorly, your password in plain text as well.
Look at the original documentation you were given by your ISP. This documentation often includes your user name and password. Also, if you use a combined telephone and Internet service, your user name and password are likely identical for both accounts. Your user name and password may also be the same as your ISP e-mail account.
Check your billing statements. Some ISPs only require an e-mail address and some personal information to authenticate. Your billing statement will include additional information, such as your account number, that may be a part of your log in credentials.
Call your ISP and ask them to reset your password. Some ISPs may provide a Web resource for acquiring or resetting your password. Try your ISP's website before you call them.
Tips and warnings
- If you are just trying to sign into the modem that your ISP provided you with and not actually re-register your Internet service, try the modem's default Administrator password. You can find these by querying a search engine for your modem's make and model.
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