How to start a VoIP service

Written by david shoo
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How to start a VoIP service
You can start a VoIP business as a reseller, an affiliate or direct provider (Internet image by arabesque from

Voice over the Internet Protocol (VoIP) enables you to make voice calls over Internet connections in place of regular phones. The voice is digitised, so that you can make calls from special VoIP phones, computers, or regular phones that have adaptors. You can be engaged in VoIP business by becoming an affiliate, becoming a reseller or starting your own business.

Skill level:

Things you need

  • Internet connection
  • Computer
  • Router
  • Telephone
  • Microphone/ Speakers
  • Prepaid cards
  • FCC License

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  1. 1

    Decide what part of VoIP marketplace you want to venture into. With some VoIP services, you can only contact those with the same service while others allow you to contact people with phones. As a reseller, you will be in a position to redistribute the company's airtime. In this case, the company will be responsible for technical and business issues. As a reseller, you have the freedom of setting your own price and depending on the company's technology, reputation and name. VoIP service providers offer three options: providing direct service to corporations and companies, becoming a VoIP wholesale carrier, and becoming a VoIP reseller.

  2. 2

    Consider your financial capability. The financial investment required will depend on the level you chose, with the least being a reseller, because all you need, beyond a website and access to the Internet, is purchasing on-site equipment and marketing your business. Therefore, make available necessary finances to meet overhead expenses and equipment.

    If you want to offer VoIP service directly to corporations or large companies, your role is a direct phone provider.

    If you are micro-entrepreneur or small-scale business owner, you may think of trying to sell VoIP services as a wholesaler. In this case you are still the direct VoIP service provider, although you sell your services to resellers who also sell VoIP minutes to other end users such as micro-businesses. In this case, the company you have contracted with will do equipment installation and training. But starting your own VoIP business as a direct service provider could be the most expensive option.

  3. 3

    Obtain a VoIP license from the Federal Communication Commission. Check with your state for appropriate or more information on licenses. But if you are an affiliate, then you don't need any license.

  4. 4

    Source and employ highly skilled personnel to handle business activities; whether as a reseller, wholesaler or direct provider. This may imply training available staff or hiring technicians, installers, customer-service personnel, troubleshooters and equipment inspectors.

  5. 5

    Partner with hosted "Voice as a Service" vendor in case you lack the resources to invest in providing VoIP services, since installation of a hosted VoIP system is simpler than putting up the infrastructure. Generally, the vendor will supply a router that the phones connect to.

  6. 6

    Provide video facilities so that end users can videoconference from their point of work and also connect with e-mail and fax.

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