How to Remove Xerox Phaser Wax Ink

Written by louis cappozzoli
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One of the few annoying traits of the Phaser solid ink printers is the occasional cracked ink stick getting stuck in the ink-loader assembly. This can result in all kinds of issues ranging from not being able to fill the assembly up to ruining the ink-count sensors. Unfortunately, this exposes the one real design flaw on the printer -- it is difficult to remove ink cubes once they've travelled down the ink-loader.

Skill level:

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Things you need

  • 3 pens

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  1. 1

    Remove any paper you have in the output tray of the machine. Raise the ink-loader cover open to expose the ink-loader.

  2. 2

    Locate the ink-loader slot causing the issue. Insert a pen through the oval hole and gently try to move the ink stick up to the top of the ink-loader. Once you get it to the top, stick a pen in the middle of the cube and use that to pull the ink stick out of the ink-loader. Repeat until you have all cracked sticks out of the assembly.

  3. 3

    Reinsert any full ink sticks back into the ink-loader. Close the ink-loader cover by pushing it down, and reboot the printer.

Tips and warnings

  • Never overload the ink-loader. Xerox sells the ink in a three-pack, and it is recommended that you put only three in the loader at a time. Putting in more can crack the ink sticks and put pressure on the sensor located at the end of the ink-loader.
  • Never put cracked ink sticks in the ink-loader. Call whomever you purchased the ink from and have them replace the broken cube(s).

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