One of the few annoying traits of the Phaser solid ink printers is the occasional cracked ink stick getting stuck in the ink-loader assembly. This can result in all kinds of issues ranging from not being able to fill the assembly up to ruining the ink-count sensors. Unfortunately, this exposes the one real design flaw on the printer -- it is difficult to remove ink cubes once they've travelled down the ink-loader.
- Skill level:
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Things you need
- 3 pens
Remove any paper you have in the output tray of the machine. Raise the ink-loader cover open to expose the ink-loader.
Locate the ink-loader slot causing the issue. Insert a pen through the oval hole and gently try to move the ink stick up to the top of the ink-loader. Once you get it to the top, stick a pen in the middle of the cube and use that to pull the ink stick out of the ink-loader. Repeat until you have all cracked sticks out of the assembly.
Reinsert any full ink sticks back into the ink-loader. Close the ink-loader cover by pushing it down, and reboot the printer.
Tips and warnings
- Never overload the ink-loader. Xerox sells the ink in a three-pack, and it is recommended that you put only three in the loader at a time. Putting in more can crack the ink sticks and put pressure on the sensor located at the end of the ink-loader.
- Never put cracked ink sticks in the ink-loader. Call whomever you purchased the ink from and have them replace the broken cube(s).
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