The Compaq NC6320 notebook computer normally turns on and boots the operating system when you press the power button. While the system may sometimes take longer to boot than at other times, you need to go through troubleshooting steps if the computer does not respond at all. A number of problems can cause the NC6320 not to boot, from software glitches to damaged hardware. If you find the source of the problem is beyond your skills to fix, find a professional repair shop to service the computer for you.
- Skill level:
- Moderately Easy
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Do a hard reset on the computer by first removing all connections from the computer including external mice or keyboards. Unplug the power cord and take out the battery, hold the "Power" button down for 15 seconds or more, then reinstall the battery and plug the power cord back in.
Inspect the power cord and AC adaptor box for damage of any kind and replace if necessary. Inspect the power plug in the computer, including the pin connector, and have the computer serviced if you find damage.
Unplug the computer from the electrical socket. Plug in a simple electrical device, such as a lamp, to see if the outlet is the source of the problem.
Turn the computer over and slide the release lever over to remove the battery from the computer. Plug the power cord in and try booting the computer without the battery.
Take the computer to a repair shop for servicing if you see the LED lights next to the "Caps Lock" or "Num Lock" keys blink multiple times. Blinking lights indicate an error with the computer.
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