How to improve customer service in a restaurant

Written by chris miksen
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How to improve customer service in a restaurant
A dinner table waiting to be filled with customers (restaurant image by Svetlana Kashkina from

All successful restaurants have one thing in common: great customer service. The customer is the lifeblood of the restaurant industry and without them the industry would fail. A goal of improving the quality of customer service is something every restaurant should strive for. Making the customer feel special is important and it's not difficult to provide and sustain that great service.

Skill level:

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  1. 1

    Create a fun, exciting and fulfilling work environment. A workplace employees take pride in, enjoy being at and ultimately believe in leads to higher morale and better service. This translates to better customer service.

  2. 2

    Ensure that the wait staff gives their complete attention to special needs customers. Families with babies or small children, diabetics and senior citizens have more needs than others, and the wait stuff should pay special attention to them.

  3. 3

    Listen to the customers. Listening is a valuable tool for each employee and the management of the restaurant. Talking to the customers and listening to what they have to say will create a big impact with them, because it makes the impression that someone cares about them.

  4. 4

    Discourage poor behaviour. Managers who allow poor behaviour from employees are telling the employees that it's OK not to follow the rules. Employees who don't care about their actions and refuse to provide excellent customer service are a hindrance to the restaurant.

Tips and warnings

  • Managers should take care of any problem customers. Management can assess the situation and decide upon the best course of action. It shows the customer that someone in authority is handling the situation.

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