When you have conflict in the workplace, you are going to have employees who aren't happy. That bad morale spreads like wildfire. There are several ways to return stability to your work life. Try some of these easy techniques to help avoid conflict in the workplace. Always talk about issues without being confrontational.
- Skill level:
- Moderately Easy
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Be honest and open. Make sure that you are transparent with all of your answers. This makes sure that no one is guessing what you are doing or suspecting that you are hiding something. When you are honest and open, you won't leave people wondering where you stand on an issue.
Address issues head on. This may seem counter-intuitive. Make sure that if you have an issue with someone (or if someone has a issue with you), address it as soon as possible. As long as you approach the person in a professional, nonaggressive manner, it will downplay most potential blowups or misunderstandings. Dealing with issues right away will help avoid conflict that can get worse over time.
Listen. If someone is upset, many times they just want to vent or have someone hear them and understand their point of view. Once they have voiced their concerns, validate them and offer positive solutions.
Ask questions. If there is a miscommunication that has led to a misunderstanding, asking questions is a great way to figure out a solution. Asking questions allows you to gather information rather than jumping to conclusions.
Make it clear that the issue is not personal. It is important to keep personal issues out of the discussion. Bringing cheap shots into the discussion will only serve to make the situation worse by raising the emotions involved in the discussion.
Speak slowly. When tempers are raised, speaking slowly and at a lower tone can calm people down quickly.
Move on. Once a disagreement has been settled, forget about it. Do not harbour a grudge or keep bring up past issues. Let it go.
Tips and warnings
- No matter how tempting it is to make a sarcastic quip or get a jab in at your co-worker, it is best to bite your tongue. Insults will only exacerbate the situation.
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