How to Cancel Norton Renewal

Updated April 17, 2017

Symantec strives to protect you from the consequences of expired protection against computer viruses by incorporating an automatic renewal service into its Norton antivirus software. Enrolment in this service occurs at the end of ordering the software online or after following the instructions within an order confirmation e-mail. Since it's Symantec's policy to inform you of upcoming renewals, you should receive notice of an anticipated billing date in time to prevent an automatic renewal. If you seek to opt-out of Norton's automatic renewal service, then decline the software's prompts to manually renew a subscription and cancel an existing subscription 15 days before the renewal's billing fees are set to occur.

Confirm your enrolment in the Norton Automatic Renewal program by visiting Click the "Sign In" button to log in with your e-mail address and password, if known. Request a password reminder with the "Recover it Here" link, if necessary.

Familiarise yourself with the "Norton Account" page and delete your billing information if you want. This page allows you to view your order history, product inventory and personal profile. View your profile by clicking the "Profile" link, then selecting the "Billing Information" tab. Remove your credit card number if you're not planning to use Norton products anytime soon, then click "Update" to save the changes.

Click the "Automatic Renewal" link on the "Norton Account" page to avoid an upcoming order for continued antivirus protection. Find the product if you have more than one in the account, then disable the option to renew by unchecking its box. Click the "Update" button again after checking this box.


Cancelling your participation in Norton's automatic renewal program prevents Norton from billing you before your current antivirus protection subscription expires.

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About the Author

Christina Hadley holds a Bachelor of Arts in design. She writes copy for an assortment of industries. Her work also appears in the "Houston Chronicle" small business section. Hadley is a UCLA-certified computer professional. The British Museum recently featured one of her digital images in an exhibit.