How to fix DNS error 80710102

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The "DNS error 80710102" is an error displayed on the Sony PlayStation when attempting to connect to the Internet. It's a known problem for PlayStation users, but the answer is to disable universal plug-n-play on the router. Disabling universal plug-n-play on the router is performed through the console interface.

Skill level:


  1. 1

    Open a browser window and enter the router's IP address into the navigation bar. For most routers, the default IP address is

  2. 2

    Enter the username and password used to access the router. Press "OK" and the console application will be shown in the browser window.

  3. 3

    Click the "Password" tab. The UPnP settings are located in the same window as the router's password settings.

  4. 4

    Select "Disable" from the box labelled "UPnP" and click the "Save" button. Close the router's console window. Start the PlayStation machine and connect to the Internet.

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