How to Write a Complaint Letter

Written by ehow culture & society editor
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Venting frustration may make you feel better, but it won't produce the best results. A well-written complaint letter addressed to the right person, however, can be extremely effective.

Skill level:
Moderately Easy

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    Find the Right Person to Contact

  1. 1

    Set out to find the individual who has the power to do something about your situation.

  2. 2

    Contact the company's consumer affairs office and ask for the name of the manager if you do not know who has authority.

  3. 3

    Call the company's headquarters and ask for the office of the president if a company does not have a consumer affairs office.

  4. 4

    Get the correct spelling of your contact person's name along with his or her title and complete address.

    Write a Letter

  1. 1

    Use a computer or a typewriter if you can.

  2. 2

    Make your letter brief and to the point.

  3. 3

    Include the following information: the date the problem occurred; the time; the names of those involved; your name and how you can be reached; what you have done so far to resolve the issue; your feelings; your specific request for action; and how the company will benefit by solving the problem.

  4. 4

    Keep a copy of this letter and all letters to and from the company.

    Follow Up

  1. 1

    Give the person enough time to respond.

  2. 2

    Write another letter if you do not hear back within a month.

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