Considered a hotel service position, a houseman (or housekeeping) employee performs all the behind-the-scenes maintenance to ensure hotel rooms and facilities are clean and functioning properly. At both large, luxury hotels and smaller, privately managed hotels, a houseman assists all hotel staff members in cleaning and preparing rooms for guests and larger areas for events. The houseman must be able to move around quite a bit, be able to lift things and exhibit a professional attitude toward his work and the hotel's management team.
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Ensuring quality and clean facilities throughout the hotel, a houseman or housekeeping employee clean lobbies, halls, guestrooms and bathrooms. A houseman stocks guest rooms with towels and linens, furnishings and any other supplies a guest may need or request. Housekeepers also vacuum carpets, dust furniture, empty wastebaskets and mop bathroom floors.
In larger hotels, a houseman staff may include assistant housekeepers, floor supervisors and executive housekeepers. According to the U.S. Bureau of Labor Statistics, as of April 2010 hotel service workers make up the largest occupational group in the hotel industry, accounting for 65 per cent of the industry's employment.
According to Indeed, as of April 2010, salaries for houseman and housekeeping employees range from £13,000 to £16,250 per year. Employees make a little more than minimum wage at £4.80 to £6 per hour depending on the location, size and experience required.
Housekeeping employees are often asked to work over holidays and weekends. It is also common for a hotel to require a houseman employee to have at least a high school education and prior cleaning or customer service experience. Service workers must also be comfortable working with some cleaning equipment and chemicals.
According to the U.S. Bureau of Labor Statistics, as of April 2010 most job opportunities in the hotel industry will go to service employees in large hotels. To attract and retain workers, hotels are currently placing greater emphasis on training employees and offering incentives to retain them. Job opportunities in the hotel industry should remain healthy for first-time, entry-level job seekers and those interested in starting a career in the hotel industry.
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