A hotel guest relations officer is one of the first hotel workers that visitors to the hotel come into contact with. He works at the front desk. This means that he plays a big role in customer service. The hotel guest relations officer ensures that the clients have a comfortable and first-class stay from the moment they step into the hotel until the moment they leave. He is required to be present in the hotel lobby for most of his workday. It is important that a guest relations officer be familiar with the layout of the hotel, as hotel guests will most likely ask him for directions.
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A hotel guest relations job requires a four-year bachelor of science degree in tourism, hospitality or business. A master&#039;s degree will increase her promotion chances. She can pursue a Master of Business Administration or a Master of Tourism.
Responsibilities and Duties
A guest relations officer welcomes guests into the hotel or motel and sees to it that they receive personal attention. He reviews the arrival list for guests, and helps other staff prepare and get ready for guests. He helps in the distribution of welcoming material. He also bids guests farewell when they are leaving. He provides assistance connected with the provision of services by the hotel. He listens to customer complaints and tries to resolve their issues. He enters the day&rsquo;s activities into the logbook to ensure that the members of the staff know their schedule and what is expected of them. He is involved in the general marketing and promotion of the hotel.
According to PayScale, the average salary is $ 8.12 to $ 10.20 per hour. Hotel guest relations personnel can get tips that range from $ 0.25 to 0.85 per hour. They earn overtime pay of £7.70 to $ 15.89 per hour. This and other commissions and bonuses adds up to $ 17,125 to $ 23,604 per year. However, this varies according to the size of the hotel and the location.
A guest relations officer needs good interpersonal skills since she will be interacting with a lot of guests. She should have good manners and always look neat and presentable. She should have good communication skills and be friendly and approachable.
According to H Careers, jobs in the hospitality sector will grow by 13.9 per cent, while guest relations positions will increase by 6.7 per cent per year through 2016.
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