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Shop floor assistant job description

Updated February 21, 2017

Stores usually need staff members to fulfil a variety of duties for the customers. The shop floor assistant is a worker who is out in the selling area of a retail store. The kinds of duties that these assistants are expected to perform vary from store to store. Because the skills needed by a floor assistant are general in nature, this is often an entry-level job.

Function

Shop floor assistants are responsible for helping customers find products. They answer questions that customers have about the products. Many shop floor assistants are in charge of the cash register, where they ring up purchases. They are also sometimes responsible for stocking store shelves with new product inventory. Whenever there is a problem with a customer or complaint about the store, shop floor assistants work to resolve these complaints. They also perform cleaning duties, such as sweeping the floor and emptying bins. In some cases, they are expected to help customers move products that they cannot carry themselves. They answer the phone and take messages. When merchandise is found that is out of place, they must put the merchandise in the appropriate place.

Conditions

The work environment for the shop floor assistant is usually very safe and clean, with a comfortable temperature. Since many stores are open late or even 24 hours a day, shop floor assistants sometimes have to work irregular hours. A large number of these workers work part-time, according to the Bureau of Labor Statistics.

Skills

Some positions for the shop floor assistant require no experience or education. There are some positions that require that the floor assistant at least have GCSE's. Many positions require that assistants be able to lift 11.3 Kilogram or more. Interpersonal and communication skills are almost always needed from a shop floor assistant, since they will often be working with customers. While no experience is required, stores are more likely to hire workers who have previous experience working in stores.

Outlook

The need for shop floor assistants and retail salespeople is expected to grow by 8 per cent between 2008 and 2018, according to BLS. Shop floor assistants can expect growth in openings in response to population growth. Openings in this industry will be high because of the large number of workers who leave this industry.

Earnings

In 2009, the median hourly wages for shop floor assistants were £6.30. The highest 10 per cent earned more than £12.0, while the lowest 10 per cent earned less than £4.80.

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About the Author

Charles Pearson has written as a freelancer since 2009. He has a B.S. in literature from Purdue University Calumet and is currently working on his M.A. He has written the ebooks "Karate You Can Teach Your Kids," "Macadamia Growing Handout" and "The Raw Food Diet."