Program management office (PMO) managers provide leadership, organisation and coordination to support a PMO&s key activities, encompassing program planning, governance and project management. PMO managers ensure all projects administered by the PMO adhere to the best practices and standard approaches for program and project management. They manage change and promote the continuous improvement of project management related processes. PMO managers are excellent communicators and guide project stakeholders in defining project scope and ensuring the effective utilisation of resources.
PMO managers administer an organisation’s standard program and project management processes. They handle all aspects of project planning, requirements gathering, scheduling and work planning, communications, issue resolution, cost tracking, financial reporting and change management. During the program life cycle, the PMO manager adds value by ensuring delivered projects meet design specifications and quality standards and get completed in a timely manner.
Program management offices maintain standards for project management within an organisation. Program managers lead PMOs and ensure that they are appropriately staffed to support project management needs at the enterprise-level. Many PMOs base their project management processes on industry standards, such as the Project Management Body of Knowledge (PMBOK) or PRINCE2 (Project in Controlled Environments) methodologies. Program managers are sometimes responsible for selecting the methodology that best aligns with the mission and vision of their assigned PMO.
PMO managers set the direction for the organisation’s project governance and leadership structure. They garner support for project management standards from the executive sponsor and steering committee and ensure these stakeholders have representation within the project governance organisation. PMO managers also enable communications between governance representatives and PMO constituents and relay project information across both parties.
Managing, monitoring and tracking project-related costs are other relevant activities performed by program managers. They oversee project costs and ensure finances are well managed, monitor profit, cost and balance sheets for all PMO-managed efforts and process invoices in an efficient and timely manner. PMO managers report costs to stakeholders and also prepare and present cost-benefit analyses to support the implementation of projects.
According to national salary statistics published by PayScale, PMO managers in non-profit organisations earn base salaries ranging from £23,538 to £35,084 ($36,213 to $53,976). They may derive additional earnings, ranging from annual bonus payouts and profit-sharing plans for an estimated total compensation ranging from £22,924 to £34,632 ($35,268 to $53,281). Program managers who work in the information technology sector have significantly higher earnings. The average total compensation of technology program managers ranges from £55,519 to £79,948 ($85,415 to $122,998), as of June 2012.