Technological advances increase the automation of businesses and speed along processes. Manufacturing facilities need professionals with technical experience in order to ensure that technical products and equipment function properly. Technical services managers oversee the department responsible for fulfilling roles such as repairing and upgrading technical equipment. These managers also oversee various projects carried out by technicians and engineers, such as mine exploration.
The technical services manager is responsible for planning and directing the activities of the technical staff, such as the general maintenance of technical devices and the drilling efforts of geotechnical engineering team within a given organisation. They are also responsible for training new staff members, developing them professionally and evaluating their work performance. The technical services manager oversees the selection of vehicles and equipment used by the technical services department. Data collected from the analysis of the performance of the technical equipment is assessed by the technical services manager, according to AC Transit. This manager is responsible for the safety of technical specialists. The technical services manager is usually overseen by an upper level manager. According to Rio Tinto, all of the mining activities carried out by the technical services manager’s team members must keep the goals of the customer in mind and must also keep the budget in mind.
The work environment of technical services managers can vary. Some spend a lot of time in an office setting planning, while other managers can find themselves in industrial settings—where they can be exposed to all sorts of hazards—or outdoor environments, where they can be exposed to outdoor conditions. These managers usually work 40 hours a week, though they can work longer hours when project deadlines loom.
At AC Transit, the technical services manager needs a bachelor’s degree in mechanical, electrical or civil engineering. At Rio Tinto, the technical services manager needs a bachelor’s or master’s degree in geological engineering. Previous experience in the industry is usually required. In some cases, such as at AC Transit, the manager only needs previous experience managing maintenance workers. They need good financial sense because budgeting is a large part of this position. Interpersonal skills are important, especially communication skills, motivation-building skills and conflict resolution skills.
The Bureau of Labor Statistics predicts that the need for technical services managers and other engineering managers will grow by 8 per cent between 2008 and 2018. Most of the job opportunities for technical services managers will be in environmental and biomedical engineering.
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