As a part of a social housing association, estate agency or letting agency, a leasing officer may be hired by management to find new tenants to rent a flat or other property. A leasing officer -- also commonly known as a letting agent -- may also help determine rental amounts, particularly when property owners or management live outside the area of the specified property.
Some of the tasks that a leasing officer or letting agent may perform include: meeting with possible tenants to show property and provide rental information, conducting presentations, determining eligibility of prospective tenants and collecting rent. She may also be responsible for handling payments of the necessary taxes, insurance fees, maintenance costs or other property-related expenses, preparing budgets and reports for management, inspecting the property for maintenance and repair, handling tenant complaints, planning repairs or maintenance projects, and maintaining lease agreements and other property records.
Skills and background
Good personal skills in listening, communicating effectively, coordinating activities, social perception, judgement and decision-making are important in performing well as a leasing officer. Some understanding of customer service, sales, clerical and administrative processes, mathematics, economic and accounting principles, and/or human resources may be required to handle job responsibilities and tasks assigned to a letting agent.
Technology and tools
Letting agents may use telephones, two-way radios, calculators and a variety of computer software for accounting, database management, presentations and word processing to complete job tasks and effectively manage their responsibilities. The ability to use Microsoft Office, PowerPoint and Word software may be required.
Related job titles
Other related job titles include site manager, property manager, community manager, lettings manager and administrative supervisor.
Education and experience
Most positions in the letting agent field require, at minimum, some vocational training, job experience or a degree. Work-related experience, skills and knowledge are required. According to the National Careers Service, as of 2014 trainee letting agents start on around £15,000 a year, while experienced agents can earn between £16,000 and £35,000.
Opportunities for the lettings agent classification are best for individuals with a university degree in a business or other related field, and for those with some background or experience managing healthcare facilities or facilities for elderly people.