Duties of a Customer Service Coordinator

Written by c.g. frechette
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Duties of a Customer Service Coordinator
A customer service coordinator is a job with many duties. (Jupiterimages/Brand X Pictures/Getty Images)

Customer service coordinators are the face of the company as they interact with customers on a daily basis by phone, online, or in person. The average salary for this position in the United States is £26,159 at the time of publication. A two-year degree in customer service management with courses in conflict management, customer service and ethics gives a person vying for this position a leg up on the competition. There are many different opportunities for customer service coordinators as retail stores, manufacturing plants and service companies all have need for someone who can expertly deal with customer service matters.

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Communicating With the Customer

The primary duty of a customer service coordinator is to deal with the customers. The coordinator listens to customer complaints and helps with any questions asked or any requests that are made. The method of this interaction differs depending on the company and product or service provided. Communication takes places via phone, mail, e-mail, or in person.

Administrative Tasks

A customer service coordinator also performs administrative duties. This position requires a person to process orders received from customers. Additionally, creating invoices, updating customer information, handling billing and service issues, and inputting data are administrative duties that accompany this position. A customer service coordinator should have proficiency with computers as many administrative tasks are performed on a computer.

Extensive Company Knowledge

Regardless of what type of company the customer service coordinator is working for, it is important that she be knowledgeable about all aspects of the company that may apply to the customer. Such areas include pricing, services, products, shipping and policies.The customer service coordinator should keep herself apprised of any changes that occur in these areas because customers need to be given accurate information. She also must study information about the company if she desires to be promoted to a managerial or supervisor position.

Dealing With Other Departments

To better serve the customer, a customer service coordinator communicates with other departments within a company. This is done in order to deal with possible errors in billing, products or services which often originate in different departments. Coordinating with different departments helps ensure that the customer receives the service needed to resolve any questions or issues. Negotiation skills make the communication process between departments an easier task.

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