Helen Vella has worked in the corporate world for more than 25 years, and with this experience, set up her own business more than eight years ago in the United Kingdom. The services she offers helps the small business owner but also any large business. Vella & Associates is based in Orlando, Fla. and is providing expertise in business and executive coaching to Orlando and throughout Central Florida. Having set up and run inbound and outbound call centers for one of the biggest banks in the UK, Vella has a wealth of knowledge in collections, customer service, operations, customercomplaints and training. Using this knowledge, Vella & Associates provides training manuals, telephone scripts, training, and services to suit business or personal need.