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How to Recall a Message With Outlook Web Access

Updated April 17, 2017

You may sometimes send an e-mail and realise it contains incorrect information, or forget to attach a file referenced in the message text. For these situations, Microsoft Outlook gives you the option of recalling your sent messages. You must have a Microsoft Outlook Exchange mailbox account to use this feature, and the feature will not work if you are accessing your mailbox from an Internet browser. You must use the Outlook software to recall messages sent via Outlook Web Access (OWA).

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  1. Click the "Log Off" button at the top of the Outlook Web Access (OWA) navigation pane. Click the "Close" button, then click the "Yes" button.

  2. Open the Microsoft Office Outlook program.

  3. Click the "Sent Items" folder in the "All Mail Folders" list.

  4. Locate the message you wish to recall in the "Sent Messages" list. Double-click the message to open it in a new window.

  5. Click "Actions" in the top menu bar, and select "Recall this Message."

  6. Click the radio button that corresponds to the action you wish to perform. Outlook selects the option to "Delete Unread Copies of this Message" by default.

  7. Leave the check box next to "Tell Me if Recall Succeeds or Fails for Each Recipient" checked if you want updates regarding your attempt to recall the message.

  8. Click "OK."

  9. Warning

    There is no way to perform a message recall in Outlook Web Access (OWA). Messages are deleted from the recipient's mailbox when they open the Microsoft Outlook program. The message recall feature will not work if you attempt to recall a message after a recipient has already read it, including if the recipient views the message in the preview pane and Outlook flags the message as "Read." The message recall feature is incompatible with other e-mail programs, such as Lotus Notes. The message recall feature will not work if the recipient moves the message from his Outlook inbox.

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About the Author

Alyssa Guzman has written online content for eHow and Answerbag since 2010. She is a "journalist of all trades" and writes on many subjects including travel and leisure, animal health, informaton technology, business etiquette and exotic flowering plants. Guzman was a communications studies major at the Florida State University.

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