How to Restore My Email

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If your e-mail disappears, whether because of a user error, a power surge, a scam artist or a virus, you'll need to restore it to retrieve the lost information.

Depending on the type of e-mail account you have and on the reasons for the email disappearing, there are several processes that you can follow to restore your e-mail.

Look in the dustbin in your e-mail program. The first place any disappearing or deleted e-mails go is the dustbin. Sometimes, you can find them there. If you see any e-mails you'd like to restore, check mark them and select "Restore" or "Undelete" or "Move to inbox."

Look in your computer's recycling bin. Sometimes, e-mails deleted from your e-mail program end up in your computer's recycling bin. Search through the bin. If you find e-mail messages, either copy and paste them into files to save or click "restore" to restore them to their original location.

  • If your e-mail disappears, whether because of a user error, a power surge, a scam artist or a virus, you'll need to restore it to retrieve the lost information.
  • Sometimes, e-mails deleted from your e-mail program end up in your computer's recycling bin.

Open up the "Find" program on your computer by going to the Start menu and clicking "Find Files or Folders." Search for keywords in the e-mails that you'd like to restore. Your computer might have made a backup copy of the e-mails and sent the copies to your Temporary Internet Files or to any number of locations. If you find copies during the search, you can restore them.

Speak to the help desk or tech centre in charge of your e-mail account. It can attempt to restore the e-mails for you.

Download an e-mail restoration program to restore the e-mails yourself.

  • Open up the "Find" program on your computer by going to the Start menu and clicking "Find Files or Folders."
  • It can attempt to restore the e-mails for you.
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