Bose SoundDock Troubleshooting

Updated February 21, 2017

The Bose SoundDock is a music system created to play songs from an iPod. By placing your iPod in the SoundDock, you can listen to all your music in the comfort of your home without headphones. Though it is easy to use, there are some common errors and malfunctions that occur when using the SoundDock. When the SoundDock is not working correctly, follow these troubleshooting steps to fix the problem.

iPod Does Not Dock Properly

There are many different iPod models in many different sizes. Because of this, you need to use the dock insert made for your iPod model. Check the chart that came with the SoundDock and install the insert that matches your model. Place the insert over the dock and press it into place. Plug in your iPod to ensure the proper insert was installed.

Also check for an obstruction in the dock. Remove the iPod and look for any obstructive materials and clear them from the dock. Plug in your iPod again.

No Sound

There are several reasons your SoundDock might not have any sound. First, make sure that the SoundDock is plugged into a working power outlet and that the iPod is working and a song is playing. Press the volume up button several times.

If there is still no sound coming from the SoundDock, take the iPod out of the dock and reseat it. Try it again if it doesn't work the first time.

If there is no sound and the iPod is not charging, check that the SoundDock is plugged into a working power outlet and that the cord is secured to the system. Remove the iPod and reseat it in the dock.

If you have no sound and you removed or inserted the iPod quickly, remove the iPod and wait five seconds before reinserting it. You may have to reset the system if this doesn't work. To reset the system, unplug the SoundDock for one minute.

Remote Control Does Not Work

The SoundDock comes with a remote control that may not work on occasion. To fix it, remove the iPod and reseat it. Next, use the remote in a different location. There may be something blocking the infrared signal from reaching the SoundDock. Wipe off the lens on the front of the remote. Finally, replace the battery.

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About the Author

William Pullman is a freelance writer from New Jersey. He has written for a variety of online and offline media publications, including "The Daily Journal," "Ocular Surgery News," "Endocrine Today," radio, blogs and other various Internet platforms. Pullman holds a Master of Arts degree in Writing from Rowan University.