Troubleshooting Hewlett Packard printers begins with going to the "Start" button, finding the "Printers and Faxes" icon under "Control Panel" and adjusting each printer's settings. Find out how to fix an HP printer with information from a computer instructor in this free video on computer accessories.
Hi, my name is Dave Casuto and I am the director of San Francisco Computer Tutors here in San Francisco, California. In this video, we are going to show you how to troubleshoot printers, if your printer's not working o.k., how to troubleshoot it. We're going to work specifically with Hewlett Packard, HP printers. So the first place I'd like to go, is to go to the Start button, down on lower left. And then go to your Control Panel and then you're going to go to your Printers and Faxes. And you should see your printer listed there. If it's not listed there, then that could actually be your first problem. It's not listed there as one of your printers then you need to install the drivers all over again. The one that I'm working with, is my HP Photosmart 6100. It's got a check mark next to it, that means it's the default printer. So what I want to do first of all to troubleshoot, make sure it's actually, what's called on-line. So I right click on it and you're going to see down in the middle here it says, Use Printer Off-line. If it says, Use Printer On-line, then that means that it is actually off-line. So you're going to want to put it back on-line, and then that should actually solve your problem. O.k., now moving on, if that's not the case, we're going to still remain here with our right click, and go to Properties. Now, a number of things that you can do here. You can go and print a test page from here and then see if it works, see if you're plugged in. Then you can also go to your ports, this is also very important. Make sure that the right chord that you have selected, is the one that you're actually working with. You can have a wireless printer and that can be going to your IP address right for your wireless router. Or, in this case, I'm connected directly to my USB, so that's working fine. Alright, now if you're with your wireless, you're going to want to make sure that the IP address is accurate. So you can configure your port and you can look over here, printer name or IP address. And then make sure that is the right IP address for your printer. O.k., so that's going to be some other things that you can do. And then also of course, you want to make sure that it is actually plugged into your computer, period. O.k., that's going to be very important, as well. So in conclusion, just basically you know, make sure you go into your Control Panel, o.k., right click on it. Go into your, make sure it's on-line. And if it is on-line, go into your properties. Make sure that your ports are all set up, make sure it's all connected with it. I'm going to move my back to my USB, click O.K. And good luck to you, thanks! Alright, well, I hope you had as much fun as I did. Feel free to contact me any time at Dave@DEYEC, that's D, E, Y, E, C.com (firstname.lastname@example.org). And you can check me out on the web, also at DEYEC.com. Thanks and have a great day!