Causes of HP 3310 Scanner Failure

Written by mindi orth
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Causes of HP 3310 Scanner Failure
Outdated drivers or software may cause scanner failure in the HP 3310. (Fax/Printer buttons image by Jeffrey Zalesny from

Scanners and multi-function machines make scanning photos and documents fast and reliable -- until something goes wrong. Problems with the scanner hardware may seem like the obvious issue, but software problems also can cause the scanner to stop functioning. Knowing some of the potential causes of scanner failure in the HP 3310 will assist in troubleshooting bring about a speedy resolution of the problem.

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Accidental Closure of the HP Digital Imaging Monitor

The HP Digital Imaging Monitor must be running in order for the scanner to work. If the icon no longer appears in the Windows system tray, restart the HP Image Zone software or simply reboot your computer. Scanner functionality should be restored once the Digital Imaging Monitor is up and running.

USB Communications Error

Sometimes a communication error occurs between the scanner and the computer as a result of a problematic USB cable connection. In this scenario, the image scans, but the scanner preview page comes up blank and the printer control panel reports "An Error Occurred While Communicating with the Scanning Device." Test the USB connection by swapping the cable or by using a USB hub. Turning off the scanner preview option may be a successful workaround to the problem.

Scanner Hardware Issues

"Warming Up" or "Scanner Failure" messages on the printer control panel often occur as a result of an electrical malfunction within the scanner hardware. Sometimes the scanner bulb simply needs enough time to heat up to the right temperature. Once the bulb is hot enough the scanner functions properly. Occasionally the scanner carriage gets stuck, making a loud noise. Power cycle the scanner by turning it off and removing the power cord for thirty seconds before reconnecting the cord and turning the scanner on. If the scanner bulb does not light up or the scanner carriage does not move, the scanner hardware has failed and is in need of service.

Scanner Driver or Software Issues

The "Full Feature" software package must be installed on your computer before you can scan directly from the printer control panel. This occurs most often when using the Windows Vista operating system. Using old hardware drivers also may result in an error message and the inability to scan. Download and install the most current print drivers and software from the HP support website. A simple workaround is to scan from your computer using Windows Paint, Windows Photo Gallery or the Windows Fax and Scan software instead of using the printer control panel or the HP Imaging software.

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